Effective Date: [Insert Date]
At Shah Ghouse, we strive to provide exceptional dining experiences. We understand that plans can change, and we have established the following refund and cancellation policy to accommodate our valued customers while ensuring efficient operations.
Reservations can be canceled without penalty up to [Insert Timeframe, e.g., 24 hours] before the scheduled dining time. Cancellations made within [Insert Timeframe, e.g., 24 hours] of the reservation may be subject to a cancellation fee.
Failure to arrive for a reservation without prior cancellation (a "no-show") may result in a fee of [Insert Amount] per person. This policy is in place to ensure that all guests have the opportunity to dine with us.
Once an order has been placed and confirmed during a dine-in experience, it cannot be canceled. If there are issues with your order, please inform our staff immediately, and we will address the concern promptly.
Orders for takeaway or delivery can be canceled up to [Insert Timeframe, e.g., 30 minutes] after placing the order, provided that the order has not already been prepared. To cancel an order, please contact us immediately at [Insert Contact Number]. If the order has been prepared or dispatched, we may be unable to process a cancellation or refund.
Refunds will be considered under the following circumstances:
To request a refund, please contact us within [Insert Timeframe, e.g., 24 hours] of receiving your order at [Insert Contact Email or Phone Number]. Refunds, if approved, will be processed to the original payment method within [Insert Timeframe, e.g., 7-10 business days].
For event bookings or reservations for parties larger than [Insert Number, e.g., 10 guests], a deposit of [Insert Amount or Percentage] may be required to secure the reservation. Cancellations for such bookings must be made at least [Insert Timeframe, e.g., 72 hours] in advance to receive a full refund of the deposit. Cancellations made within [Insert Timeframe, e.g., 72 hours] of the scheduled event may forfeit the deposit.
If you wish to modify your reservation or order, please contact us as soon as possible at [Insert Contact Number or Email]. While we will make every effort to accommodate your request, modifications are subject to availability and may not always be possible.
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us:
By making a reservation or placing an order with Shah Ghouse, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.